1. GENERAL PROVISIONS

1.1. These rules for the purchase and sale of goods in the online store METALINIAI.LT (hereinafter referred to as the “Rules”) establish the general terms and conditions for using the METALINIAI. LT online store (hereinafter referred to as the “Online Store”) and apply to the Buyer when ordering and purchasing goods offered by the seller UAB “Dotekas” (hereinafter referred to as the “Seller”) in the Online Store.
1.2. The following persons have the right to purchase goods in the Online Store:
– legally competent natural persons, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
– legal entities.
By registering or placing an order, the Buyer confirms that they have the right to purchase from the Online Store.
1.3. The Seller has the right to unilaterally change, amend, or supplement the Rules. When the Buyer makes a purchase in the Online Store, the Rules in force at the time of placing the order apply, therefore the Buyer should familiarize themselves with the Rules each time they make a purchase.
1.4. The Seller is not responsible for the Buyer’s failure to familiarize themselves with the Rules, even though they were given the opportunity to do so. The Seller does not assume any risk or responsibility for this and is unconditionally exempt from it.
1.5. The Seller has the right to limit the number of registered Buyers, depending on the technical capabilities of the Online Store system.
1.6. If the Buyer uses the Online Store in violation of these Rules or otherwise attempts to interfere with the operation of the Online Store, the Seller has the right to restrict the Buyer’s use of the Online Store services without prior notice, as well as to cancel the Buyer’s registration.
1.7. The Seller has the right to suspend or terminate the operation of the Online Store without prior notice to the Buyer.

2. MOMENT OF CONCLUSION OF THE PURCHASE-SALE AGREEMENT

2.1. The purchase and sale agreement is considered concluded when the Buyer forms and submits an order for goods in the Online Store, makes payment in accordance with the procedure and terms set out in the Rules, and receives confirmation from the Seller by email that the Buyer’s order has been accepted and payment has been received. The order for goods submitted by the Buyer, together with these Rules, becomes a contract concluded between the Buyer and the Seller and is a legally binding document for both parties.
2.2. The Buyer may place an order for goods in the Online Store if they are familiar with the Rules and agree to them. If the Buyer does not agree with the Rules, they must not order goods from the Online Store. When the Buyer orders goods in the Online Store, it is assumed that the Buyer has read and unconditionally agreed to all the Rules.

3. PROCESSING OF PERSONAL DATA

3.1. By registering, the Buyer grants the Seller the right to collect, accumulate, use, systematize, and process personal data provided by the Buyer when using the Online Store for the purposes specified in these Terms and Conditions. The Buyer has the right to refuse to provide their personal data, but personal data is necessary and essential in order to unambiguously identify the Buyer, carry out the sale and delivery of goods, issue accounting documents, refund overpayments or money for goods returned by the Buyer, administering debts, and performing other obligations arising from the purchase and sale agreement. Therefore, if personal data is not provided or consent is not given for it to be processed for the above purposes, the agreement cannot be concluded and performed.
3.2. The Seller shall ensure that the personal data provided by the Buyer will be processed in accordance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania and other laws of the Republic of Lithuania regulating the processing and protection of such data. The Buyer’s personal data will be processed for direct marketing purposes only in accordance with the procedure set out in these Rules and with the Buyer’s consent.
3.3. The Seller ensures that the personal data provided by the Buyer will be used exclusively by the Seller and its partners with whom the Seller cooperates in the administration of the Online Store, delivery of goods, and other services related to the submission or fulfillment of the Buyer’s order. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners mentioned above in this clause, or in cases provided for by the laws of the Republic of Lithuania, when it is mandatory to do so.
3.4. In the registration form, the Buyer may choose whether they want to receive notifications or offers from the Seller. If the Buyer does not wish to receive such messages, the Seller shall not use the Buyer’s personal data for marketing purposes and shall not send the Buyer any advertising or informational messages, except those necessary for the execution of the order placed by the Buyer.
3.5. The Seller ensures that the Buyer’s personal data will be stored for no longer than is necessary for the purposes of data processing. Data for direct marketing purposes is stored for 2 (two) years after the Buyer’s last login to the Online Store. When personal data is no longer necessary for the purposes of processing or after the specified storage period has expired, it will be securely destroyed.
3.6. The Buyer has the right, upon submitting a request to the Seller, to access the Buyer’s personal data processed by the Seller, to receive information on how it is processed, to request the correction of incorrect personal data, to request the suspension of the processing of personal data, except for storage, when the data is processed in violation of the law or these Rules.

4. PRICES OF GOODS, PAYMENT PROCEDURE AND TERMS

4.1. Goods are sold to the Buyer at the prices valid in the Online Store at the time of placing the order. The Seller has the right to set a minimum order amount, i.e. the minimum amount at which the Buyer’s order is executed.
4.2. The Buyer must pay for the ordered goods no later than within 3 (three) working days from the moment of placing the order. The order will only be processed after receipt of payment for the goods and their delivery, and the delivery period will begin to be calculated. Payment is considered complete when the full amount payable is received and credited to the Seller’s bank account.
4.3. If the Buyer fails to pay for the goods within 3 (three) business days from the moment of placing the order, the Seller has the right to cancel the order without prior notice to the Buyer.
4.4. The Buyer can view and print advance invoices for all purchases in the “Purchase history” section of the Online Store.

5. DELIVERY OF GOODS

5.1. The online store operates and delivers goods within the territories of the Republics of Lithuania, Latvia, and Estonia. Goods are delivered by the Seller or its authorized delivery service (courier).
5.2. The Buyer pays the fee for the delivery service specified on the online store’s website, which is valid at the time of placing the order.
5.3. The Seller does not guarantee that the Buyer’s order will be fulfilled in full. The Seller has the right not to deliver the goods ordered by the Buyer or to deliver a smaller quantity of goods if the Seller does not have the ordered goods or a sufficient quantity of them in stock.
5.4. Money paid by the Buyer for goods that have not been delivered by the Seller shall be refunded to the bank account specified by the Buyer no later than within 5 (five) business days from the date of delivery of the shipment.
5.5. The Seller shall deliver the ordered goods to the address specified in the Buyer’s order. The Buyer undertakes to accept the goods himself. If the Buyer is unable to collect the ordered goods himself, he must specify the name and surname of the person who will collect the goods (the recipient) in the order. If the Buyer or recipient cannot be found at the address specified in the order, the Seller shall have the right to deliver the goods to any other adult person at the address specified in the order, and the Buyer shall not have the right to make any claims that the goods were delivered to the wrong person.
5.6. If the Seller is unable to deliver the goods to the Buyer due to the Buyer’s fault or circumstances dependent on the Buyer, the Seller shall not resend the goods to the Buyer, but shall refund the Buyer the money for the goods, minus the delivery fee. If the Buyer pays extra for the delivery of the goods, the Seller shall resend the goods to the Buyer. If, in the case discussed in this paragraph, the Buyer was granted a discount on the delivery fee, the Seller shall have the right to deduct the full delivery fee (valid at the time of placing the order) from the amount to be refunded to the Buyer, regardless of any discounts applied at the time of placing the order.
5.7. When placing an order, the Buyer has the option to choose the delivery time for the goods. The Seller shall deliver the goods to the Buyer within the time frame chosen by the Buyer. The Seller shall not be liable for any violation of the delivery terms if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or circumstances dependent on the Buyer.
5.8. The Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to contact the Buyer immediately and agree on the delivery of the goods.
5.9. Upon delivery of the goods, the Buyer must check the condition of the shipment and the completeness (assortment) of the delivered goods together with the Seller or its authorized courier. If the Buyer notices that the packaging of the delivered shipment is damaged, they must indicate this on the copy of the shipment transfer-acceptance document intended for the Seller, otherwise the shipment shall be considered delivered in good condition and undamaged. In cases where, upon receipt of the goods, the Buyer notices that the shipment does not contain the correct quantity of goods or that the goods delivered do not correspond to the goods ordered and this is not indicated on the invoice or other shipment transfer-acceptance document, the Buyer must immediately inform the Seller thereof.

6. EXCHANGE AND RETURN OF GOODS

6. 1. Goods of inadequate quality shall be replaced or returned in accordance with the “Rules for the Return and Replacement of Goods” approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania on June 29, 2001, and other applicable laws of the Republic of Lithuania. In such cases, we shall cover the costs of transporting the goods.
6.2 Goods of satisfactory quality may also be returned to the buyer in cases provided for by law if the buyer contacts the seller within 14 days of the date of sale of the products. When returning goods of appropriate quality, the buyer shall cover the transportation costs. When returning goods of appropriate quality, the latter must meet the following conditions:

The returned goods must be in their original, undamaged packaging;
The goods must not have been damaged by the buyer;
The goods must not have lost their commercial appearance (undamaged labels, protective film not removed, etc.) (this point does not apply in the case of returning defective goods);
The returned goods must be in the same condition as when received by the buyer.

6.3. When returning or exchanging goods purchased in the Online Store, the Seller has the right to request that the Buyer fill out the goods return or exchange form provided by the Seller.
6.4. The money paid for the returned goods shall be paid into the bank account specified by the Buyer no later than within 5 (five) working days from the date of return of the goods.
6.5. To return goods of both suitable and unsuitable quality, please contact us by email at info@dotekas.eu (indicating the order number, reasons for return, and list of goods to be returned) or by phone at +370 777 9101.

7. FINAL PROVISIONS

7.1. These rules have been drawn up in accordance with the laws of the Republic of Lithuania. Any relations arising on the basis of these rules shall be governed by the laws of the Republic of Lithuania.
7.2. Any disputes arising from the implementation of these rules shall be resolved through negotiation. If no agreement can be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
7.3. In the event of damage, the party at fault shall compensate the other party for direct losses in accordance with the procedure and on the grounds established by the laws of the Republic of Lithuania.
7.4. The Seller shall send all notifications and otherwise communicate with the Buyer using the email address or telephone number provided in the Buyer’s registration form.
7.5. The Buyer shall send all notifications and questions using the means of communication and addresses indicated in the “Contacts” section of the Online Store.